CAPABILITIES

CAPABILITIES

Our in-house Product & Design team are experts in ensuring your employees look and feel great all day long. Whether custom or stock, tailored, or work wear, we have you covered.

Past custom collections boast design collaborations with top fashion designers and leading retail brands. Our in-house designers are highly trained in both creative and technical design, and are skilled in producing garment specifications as well as total product life cycle management. The result – a great looking apparel program your employees love to wear.

RECOGNITION

Affinity Apparel has been awarded eleven “Image of the Year” awards over the past six consecutive years. Awarded by the North-American Association of Uniform Manufacturers and Distributors (NAUMD), the “Image of the Year” awards recognize achievement in the design, creation and manufacturing of image apparel programs in a number of categories.

CAPABILITIES

CAPABILITIES

Sourcing over 3 million units per year, our dedicated in-house professionals ensure quality product is on the shelf at the right time and at a great value. Whether it’s sourced through our global network of manufacturing facilities or is U.S. made, only the finest quality garments make it on to our shelves.

Our supply chain team closely monitors vendor relationships and performance. Audits are conducted routinely to ensure the highest international standards of social compliance and quality control

Extensive on the shelf inventory of stock tailored apparel

Affinity Apparel has been awarded eleven “Image of the Year” awards over the past six consecutive years. Awarded by the North-American Association of Uniform Manufacturers and Distributors (NAUMD), the “Image of the Year” awards recognize achievement in the design, creation and manufacturing of image apparel programs in a number of categories.

Monthly product forecast review at SKU level

CAPABILITIES

CAPABILITIES

Even before garments line our warehouse shelves, our customer’s journey begins. Our in-house Marketing Services team can gather, analyze and incorporate your employees’ opinions through focus groups, custom surveys and wear tests. Premium services available include customized product catalogs, promotional materials and wear guide books.

Our merchandising staff is on call to provide expert recommendations on how best to stock, merchandise and operate your on-site uniform showrooms. Our fit session operations are entirely mobile “pop-up shops”, designed for rapid set up and highly efficient processing for new hire classes, program launches, and refreshes.

CAPABILITIES

CAPABILITIES

Affinity Apparel features a full in-house Customer Service Center to assist customers with ordering, account details, returns/exchanges, and any other uniform program inquiries. The Customer Service Center and corporate support service staff are located within our Dayton, Ohio office.

Affinity Apparel CSR’s are highly knowledgeable and trained on all pertinent information necessary for servicing each account. Information made readily available to them includes instructions for placing orders, processing returns and exchanges, eStore Password Resets, order keying from faxed or emailed orders, order status, shipping and delivery status, and program account updates.

Want to find out more? Give us a call or email us!

1-866-548-8434

sales@affinityapparel.com

CAPABILITIES

CAPABILITIES

Affinity Apparel is currently implementing large scale enhancements to our organization, systems, and infrastructure that will set a bar for performance and service no other company will be able to match. As a result of these enhancements, our customers will be experiencing a brand new and improved e-commerce solution.

New Capabilities & Enhanced Functionality Include:

PRODUCT SEARCH & DATA

- Transformation to grouping products by style

- Improved material descriptions

- Ability to search and filter by product description, product attributes, color, fit (i.e. petite, regular, tall)

- Ability to see and search for related products

ORDERING PROCESS

- Ability to have return authorization online

- Online survey

- Ease of use by referencing previous orders to find common items

- Order and Delivery confirmations

- Real Time Reporting/p>

- By work group

- By garment type

- By payment type (allotment vs personal pay)

CAPABILITIES

CAPABILITIES

Affinity Apparel has extensive experience launching and managing programs of all sizes with a variety of requirements. Each account is assigned a dedicated Account Manager to serve as the main point of contact. They are responsible for the day-to-day management of the account and maintaining all contractual KPI’s. The Account Manager is supported by our internal teams such as Customer Support, Product Development, Marketing and more.

Core Capabilities Include:

- Employee Allowance and Issuance Programs

- Personal Pay

- Customized Billing Requirements

- Customized E-commerce Site Set-Up & Management

- Product Management

- Customized Reporting

CAPABILITIES

CAPABILITIES

Our distribution center’s proximity to major shipping hubs allows for orders placed until 3:00pm EST to ship the same day and for 2 day ground delivery to 80% of the U.S. population. Our state-of-the-art 116,000 square foot, multi-level facility is fully automated, fast and accurate. Staff members are equipped with handheld scanner technology for bar code tracking and quality control at each step. Our internal, fully integrated modification and embroidery stations allow customers to select from garment personalization options such as direct embroidery, emblem application, reflective taping, heat sealing, silk screening, engraving, and basic alterations.

Our on-site Quality Manager ensures product and production quality, maintaining an order accuracy of 99.5%.

Key Statistics Include:

- 120 Hi-tech Computerized Embroidery Heads

- 2,000+ Orders Shipped Daily

- Customized E-commerce Site Set-Up & Management

- Over 3,000,000 Units Shipped Annually

CAPABILITIES

CAPABILITIES

We are transparent and accountable to you. Our 360° reporting system captures and provides our customers complete visibility on how their program is performing.

- On-time Fulfillment Rate

- Order Status Reports

- Backorder Reporting

- Custom Inventory Levels

- Monthly Forecasting

- Call center / customer service metrics

- Distribution shipping accuracy

And, with our online, real time reports, instant results are a few clicks away.